Support

When Web Cube takes in an order, it needs to provide a shipping quote as part of the order total. This quote is the amount the user is billed. In the case of a back order, the user is still provided with the shipping quote as part of their total, even though their card is not billed until the items come back in stock. The user must know the entire total when checking out.

Web Cube allows for customized shipping rules, or can use a standard set of shipping rules. The standard rules operate with a fixed set of boxes, and fixed dimensions/weights for each SKU. A packing algorithm will try to efficiently pack each box, and then send the box size and weight to shipping providers (e.g. UPS) along with the destination zip code, to attempt to get an accurate quote for shipping the items.

Making this quoting accurate is a consistent challenge, as the combinations of items in boxes can often mismatch the reality, despite the accuracy of the algorithm. An alternative to doing this is to set up a fixed rate or table of rates (e.g. all items are $15 unless with SKU 1234, in which case they are $25).

Typically for the most accurate quotes, we recommend getting the available box sizes and SKU dimensions and weights, and adding an additional handling fee.

SKU Dimensions can be added on the SKU editing page:

Box sizes can be added by adding boxes:

Shipping providers can be configured through the Configuration menu:

Please see your integration partner for assistance in configuring shipping providers and shipping rules.